Terms & Conditions
Welcome to Meet & Greet Changi. These Terms and Conditions (“Terms”) govern your use of our services and website. By accessing or using our services, you agree to comply with and be bound by these Terms.
Bookings and Payments:
- Bookings should be made in advance, and payment confirms your reservation. Pricing may vary based on services selected. Refunds and cancellations are subject to our cancellation policy.
Access to Lounges:
- Lounge access is NOT included in our service prices.
Access to Lounges:
- Lounge access is NOT included in our service prices.
Service Duration and Additional Charges:
- All services are limited to 3 hours.
- Additional hours will cost extra charges.
Children's Services:
- Services are free for children under 3 years old.
Late Booking Fees:
- Bookings made less than 24 hours before the service time will be subject to a late booking fee.
Amendment Fees:
- Bookings amended between 6 and 12 hours before the service time will incur a 50% last-minute fee.
- Bookings amended less than 6 hours before the service time will incur a 100% last-minute fee.
Cancellation Policy:
- Cancellations made within 24 hours or no-shows are non-refundable and will be fully charged.
- Cancellations made between 24 and 48 hours before the service time will receive a 50% refund.
Price Changes:
- Prices are subject to change at any time without prior notice.
- We reserve the right to modify our product prices at any time without prior notice.
Refund Requests:
- A 10% administrative fee will be deducted from the total amount for all refund requests.
Electric Buggy Service:
- The electric buggy service is subject to availability and cannot be guaranteed at the time of booking.
Transit Service Charges:
- For transit services, if the time between your selected landing flight and departure flight exceeds 3 hours, you will be charged $60 per hour. This fee is in addition to the total service price.
Special Assistance:
- We accommodate special assistance requests for travelers with mobility or other needs. Please indicate specific needs when booking.
Limitations of Liability:
- Meet & Greet Changi is not liable for delays, lost belongings, or personal items left unattended. Passengers are responsible for ensuring personal items are secure.
Privacy:
- Personal data collected is used only for booking and operational purposes. We do not share personal information without consent unless required by law.
Governing Law:
- These terms are governed by local laws, and any disputes shall be resolved under the jurisdiction of Singapore courts.
Contact Information:
For any questions or concerns regarding these Terms or our services, please contact us at:
Meet & Greet Changi
Email: inquiry@meetandgreetchangi.com
